Refund Policy

Refund Policy of Informavie Design

At Informavie Design, we aim to maintain transparency and fairness in all our services. This Refund Policy outlines the conditions under which refunds may be issued, the process for requesting a refund, and our responsibilities in such situations. By using our services, you agree to the terms stated below.

Coverage & Scope

This Refund Policy applies only to services provided directly by Informavie Design, a creative digital agency, and to websites owned and managed by Informavie Design. It does not apply to third-party services, external providers, or websites not controlled by Informavie Design.

Filing a Complaint

Client satisfaction is our priority. If you are dissatisfied with any of our services, we encourage you to contact us first so we can try to resolve the issue amicably. Refund requests will be considered only after all reasonable attempts to reach a mutually acceptable solution have been made.

Eligibility for Refund

We value every project and strive to deliver according to the approved proposal. Refund eligibility depends on the type and stage of service:

Website Design

• Full refund if the project has not started or if the initial design style has not been approved.

• Partial refund may be issued if delivery fails to meet agreed terms after design approval.

• No refund once the project is completed and delivered/uploaded.

Logo / Brochure Design

• Follows the same refund structure as Website Design.

Web Programming

• Full refund if the project has not started.

• Partial refund may be issued depending on the amount of work completed if the project remains incomplete as per agreed scope.

Dedicated Hiring (Offshore Staffing Solution)

• Refund eligibility depends on project initiation and work completion status.

Delivery Policy Applicability

Our delivery commitments depend on clear communication and timely sharing of required project information from the client. Delays in providing necessary inputs may affect delivery timelines and refund eligibility.

Limitation of Liability

Informavie Design’s liability is limited strictly to the value of the incomplete portion of the project at the time of cancellation. We are not responsible for any indirect, incidental, or consequential losses arising from service use, delay, or non-delivery unless explicitly stated in a written agreement.

Processing of Refunds

• Full refunds will be processed within 50 business days from the date of cancellation.

• Partial refunds will be processed within 180 business days.

• Refunds will be issued through the original payment method unless otherwise agreed.

Policy Changes

Informavie Design reserves the right to modify this Refund Policy at any time without prior notice. Continued use of our website and services implies acceptance of any updated terms.

Contact Us

For any questions, concerns, or refund requests, please contact us at:
[email protected]